Refund and Returns Policy

At MerelyFriends.com, we are committed to ensuring a positive shopping experience. This Refund and Return Policy outlines the conditions under which refunds, returns, and exchanges are offered. Please read this policy carefully before making a purchase.

Delivery Timeframes

Due to the nature of our operations, shipping times may vary. Please note the following expected delivery windows:

• Domestic Orders: Typically delivered within 10-20 business days.
• International Orders: Typically delivered within 15-30 business days.

Delays caused by customs, weather, or carrier logistics are beyond our control and are not grounds for refunds.

Eligibility for Refunds and Returns

We offer refunds or returns only under the following circumstances:

• Defective Items: If the item arrives damaged or with a manufacturing defect.
• Incorrect Items: If you receive a product that is significantly different from what you ordered.
• Damaged Items: If the item is damaged during transit.

To request a refund or return, you must contact us at support@merelyfriends.com within 7 days of receiving your order and provide sufficient evidence, such as photos or videos, of the issue.

Exclusions

Please note that refunds or returns will not be provided for the following reasons:

• Slight variations in color or size due to differences in display settings or measurement methods.
• Delays within the expected delivery timeframes mentioned above.
• Items that have been used, altered, or are not in their original condition and packaging.

Return Shipping

Customers are responsible for the cost of return shipping, except in cases where the item was incorrect or defective. When returning an item:

• Ensure the product is securely packaged to prevent further damage during transit.
• Use a trackable shipping service and provide us with the tracking number.

We are not responsible for returns lost or damaged during transit.

Refunds

Once we receive your returned item and verify the issue, we will process your refund. Refunds are issued to the original payment method within 7-10 business days of approval. Please note:

• Original shipping fees are non-refundable, except in cases of incorrect or defective items.
• Processing times for refunds may vary depending on your payment provider.

Exchanges

Exchanges are available only for the same item in a different size or color, subject to availability. To exchange an item, contact us within 7 days of receiving your order. If the requested size or color is unavailable, a refund will be processed instead.

How to Initiate a Return or Refund

To initiate a return, refund, or exchange, please follow these steps:

1. Contact our customer service team at support@merelyfriends.com within 7 days of receiving your order.
2. Provide your order number and evidence (photos/videos) of the issue.
3. Follow the instructions provided by our team to complete the process.

Strengthening the Policy

To ensure a seamless process and strengthen this policy, we recommend the following measures:

• Clear Product Descriptions: Provide accurate product descriptions and size charts to minimize misunderstandings.
• FAQs: Maintain a detailed FAQ section to address common customer queries about shipping and returns.
• Customer Support: Offer prompt and professional customer support to resolve issues efficiently.

Contact Us

If you have any questions about this policy or need assistance, please contact us at:

Email: support@merelyfriends.com